When we refer to a “No Win No Fee” service, this means customers typically pay our panel solicitors between 25% + VAT of the compensation amount recovered. Fees will always be agreed with your solicitor’s firm upfront. There may be a termination fee if you cancel your claim with a panel member after the 14 day cooling-off period.

We are paid recommendation fees by our panel members for successful introductions. We will not charge you for our service.

Any solicitor we refer you to is an independent professional from whom you will receive impartial and confidential advice and services from. You are free to choose a solicitor or company of your own choice.

Alternatively, you can pursue a claim/redress yourself for free by making a complaint to the responsible party and/or the Legal Ombudsman. Following the outcome of the complaint, you can pursue this further for free through the Financial Ombudsman Service whose website can be found here: https://www.financial-ombudsman.org.uk/

In cases which involve dishonesty, you may be able to seek compensation through the Solicitors Regulation Authority Compensation Fund.

The Claims Group is a trading name of Apollo Claims Ltd which is a Claims Management company Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities. Details can be found at https://register.fca.org.uk/. Firm Reference Number 838489

Apollo Claims Ltd is a limited company registered in England and Wales, registration number 05691765. The registered office is at 16 Bury New Road, Manchester, M8 8EL