When you instruct a solicitor, you expect professionalism, clear communication, and expert legal guidance tailored to your needs. You should receive clear and fair advice without confusing legal jargon, hidden fees, or misrepresentation. Legal matters can be complex, but your solicitor’s role is to make the process as simple and transparent as possible.
Whilst most solicitors & firms uphold these standards, some fail to meet their professional obligations, potentially leading to costly mistakes and unnecessary stress which may have resulted in financial losses for yourself.
Professional negligence arises when a professional fails to meet the expected standard of care in their field, breaching their duty and causing a client to incur loss or harm. This can occur, for example, when a solicitor provides inaccurate legal advice, leading to financial or legal consequences for the client. Here are some examples of professional negligence:
The SSB Law scandal began when the Sheffield-based law firm collapsed in January 2024, leaving thousands of UK homeowners in financial trouble. The firm had taken on cases under a No Win, No Fee Agreement, helping clients seek compensation for faulty cavity wall insulation (CWI) installed through government energy schemes. Poorly installed CWI caused serious issues like damp and mold in many homes.
When SSB Law went bankrupt, many clients were left with large legal bills, some owing tens of thousands of pounds to cover defendants’ costs. This happened because the after-the-event (ATE) insurance, meant to protect claimants, was withdrawn. The Solicitors Regulation Authority (SRA) is now investigating how SSB Law handled client cases, claims, and insurance policies.
SSB Law managed thousands of cavity wall insulation claims before encountering financial difficulties. Their clients are now facing demands for costs owed to the opposing party on unsuccessful cases, despite being on a ‘no win, no fee’ agreement. These costs range between £10,000 and £50,000.
Our panel solicitors can handle your case on a no win, no fee basis which means there’s nothing to pay upfront and nothing to pay if your case is unsuccessful.
If your case is successful, our panel solicitors take up to 25% + VAT of any awarded compensation. Fees will always be agreed with your solicitor’s firm upfront.
Full terms & conditions will be included in your solicitor’s agreement so please read this carefully and speak to them if you are unsure of anything before signing. For more information, please visit our Terms & Conditions page.
There may also be a fee charged if you:
We receive marketing fees from our panel solicitors for successful introductions. You are under no obligation to use our panel solicitors.
You do not need to use a claims management company to make a claim for compensation. You can use a solicitor or company of your own choice. Alternatively, you can pursue a claim/redress yourself for free by making a complaint to the responsible party and/or the Legal Ombudsman. Following the outcome of the complaint, you can pursue this further for free through the Financial Ombudsman Service whose website can be found here: https://www.financial-ombudsman.org.uk/
In cases which involve dishonesty, you may be able to seek compensation through the Solicitors Regulation Authority Compensation Fund.
If you have incurred losses due to SSB Law or another solicitor’s potential negligence, you may be eligible to file a professional negligence claim. SRA-regulated law firms are required to have professional indemnity insurance, allowing clients to seek compensation even if the firm has ceased operations.
If you’re being pursued by the opposing party’s insurer for legal costs related to discontinued or unsuccessful claims, you may be able to negotiate with the insurer to drop the claim. Seeking independent legal advice is recommended for this situation.
Additionally, you can contact the Financial Ombudsman Service for free, which regulates insurers, or the Solicitors Regulation Authority to help address your concerns.
Details of their websites can be found here:
Financial Ombudsman Service (“FOS”) https://www.financial-ombudsman.org.uk/
Solicitors Regulation Authority (“SRA”) https://www.sra.org.uk/consumers/problems/
You can seek legal advice and pursue a professional negligence claim through a solicitor’s firm of your own choice.
There is the potential for redress in specific circumstances through the Financial Ombudsman Service and clients can complain about the quality of service they have received to the Legal Ombudsman.
In cases which involve dishonesty, you may be able to seek compensation through the Solicitors Regulation Authority Compensation Fund.
Alternatively, you can seek compensation through our panel of skilled law firms which specialise in professional negligence cases involving solicitors. They are committed to making the process as simple and stress-free as possible.
They offer a free no obligation consultation to determine your eligibility. From there, you can decide if they are the right for you and your individual circumstances.
Our panel of law firms work on a “No Win No Fee” Basis which means there’s nothing to pay upfront, and nothing to pay if your case is lost. If your case is successful, a success fee will be deducted from your awarded compensation which is typically 25% + VAT of any awarded compensation and will be dependent on the law firm we recommend as well as your individual circumstances. Full terms and conditions will be included in your solicitor’s agreement and fees will always be agreed between you and them upfront.
When we refer to a “No Win No Fee” service, this means customers typically pay our panel solicitors between 25% + VAT of the compensation amount recovered. Fees will always be agreed with your solicitor’s firm upfront. There may be a termination fee if you cancel your claim with a panel member after the 14 day cooling-off period.
We are paid recommendation fees by our panel members for successful introductions. We will not charge you for our service.
Any solicitor we refer you to is an independent professional from whom you will receive impartial and confidential advice and services from. You are free to choose a solicitor or company of your own choice.
Alternatively, you can pursue a claim/redress yourself for free by making a complaint to the responsible party and/or the Legal Ombudsman. Following the outcome of the complaint, you can pursue this further for free through the Financial Ombudsman Service whose website can be found here: https://www.financial-ombudsman.org.uk/
In cases which involve dishonesty, you may be able to seek compensation through the Solicitors Regulation Authority Compensation Fund.
The Claims Group is a trading name of Apollo Claims Ltd which is a Claims Management company Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities. Details can be found at https://register.fca.org.uk/. Firm Reference Number 838489
Apollo Claims Ltd is a limited company registered in England and Wales, registration number 05691765. The registered office is at 16 Bury New Road, Manchester, M8 8EL
For SSB Law claims, you can provide more details via this extended enquiry form here
